FAQ HELP

Introduction

The majority of the images on this site are available to purchase as prints or to license for personal or commercial use (rights managed). Purchases can be executed directly online, by clicking the blue “Add to Cart” button located just to the right, above the displayed image in the online galleries. Shopping via this website is completely secure. Your private information is protected and is used only for the purpose of processing your purchase. By default, payments are handled through PayPal, though payment via direct deposit or invoice is available on request. Fine art, canvas and fully framed prints are also available on request.

Contact Lucas Wroe

 

FAQ

 

How do I license an image?

To license an image, follow the link to an image and click on the blue “Add to Cart” button just above and to the right of the image. Under the “Downloads” tab, select the licence best suited to your use of the image and you will be provided with a quote. From here you can add the image to your cart. Once the terms are agreed to and the fee is paid, the image will be made available for download.

What format and resolution will I get?

Images as showcased on this site are compressed to optimise site performance. A 500-pixel watermarked sample is instantly available for account holders (free). This is especially helpful to editors and designers, allowing them to fully develop their design, before purchasing image licensing. Upon purchase of a licence or ordering of prints, the original high-resolution image (usually 3500-6000 pixels @ 300dpi) will be provided or respectively used to print. When an electronic image is purchased, hi-res JPEG files are delivered by default. Other formats, including TIFF, PSD, etc., can be delivered upon request.

Can I get a sample?

Yes, you can. As mentioned above, the images showcased on this site are compressed. Lucas Wroe can supply a hi-res sample to further verify image quality before purchasing a licence. Simply contact Lucas Wroe directly and we’ll get back to you as soon as possible.

Contact Lucas Wroe

 

TPN currently offers personal use licenses as well as commercial and editorial use, rights managed licenses for photographs.

Rights managed license means that an image is priced and purchased for a specific explicit purpose for a set period of time. For example, licensing an image for editorial publication at 1/2-page size on an inside page of an Australian national magazine with a circulation of 100,000 is considered a specific purpose. An appropriate rights managed fee will be determined based on that usage.

Personal use licenses are appropriate for images you’d like for your own collection, which may include but is not limited to using the image for at-home printing, screensaver slideshows, wedding announcements, online personal profiles, etc. A personal use license, however, prohibits you from using the image for anything but strictly personal or limited educational use (e.g. school projects or single-classroom education) in a non income generating or promotional capacity. 

What are the terms and conditions associated with licensing an image?

Please use the two links provided below to learn more about the terms and conditions:

Learn More About Terms And Conditions For Rights Managed Licenses
Learn More About Terms And Conditions For Personal Use Licenses

 

Please note that licensing of an image does not transfer copyright to you, but affords you a usage grant. Additionally, by licensing an image here, you are solely responsible for liability of its use. Some uses may require model or property release. Please ensure that the photo is suitable for your use before licensing.

What is Photoshelter?

PhotoShelter is an online service Lucas Wroe uses to archive, showcase, distribute and sell our imaging work.

Do I need to create and account for PhotoShelter to make a purchase?

No, you don’t. You can make a purchase as a guest user if you prefer. There are many benefits to having a free account, however. It allows you to set up and maintain personal lightboxes, access restricted or protected galleries, download low-resolution (500 pixel) samples and you will occasionally receive promo codes to give you a discount on your next purchases. Registering is free and simple. Once registered, you can log in directly on the homepage or via: Client Tools -> Account.

Sign up for a free account

 

Forgot your password?

Go to the Client Tools -> Account menu. Fill in your registered email address under the Login button, and a new password will be sent to you via email.

What form of payment do you accept?

Online payments for licensing an image or for buying prints can be made by credit card or a PayPal account. When you select “Check Out”, you will be taken to the PayPal website to complete payment for the purchase. Please note: a PayPal account is not required for credit card transactions.

What’s a lightbox?

A lightbox allows you to store images that you want to keep track of in a personalised repository. You can add any image to your lightbox, regardless of whether it has been priced for sale. You can also make comments in your lightbox if, for example, you are researching images for a project. You can share the lightbox with other users by providing their registered email address. Lightboxes are a great way to collaborate with others when discussing a selection of images. You must create a free account to save your lightbox. Click on the Lightbox link at the top of any page to create an account and manage your lightbox.

Visit The Lightbox Help Page For More Details

 

You send me a gallery invite, what do I do?

Often, you can simply click on the link provided in the invite email. If you haven’t registered yet, you’ll first need to create a free account via this site. Go to: Client Tools -> Account. Once the account is created, go to: Client Tools -> Gallery Invites and click on the gallery. If you have been provided a specific password, this may be required to either view or download images.

Image Search

 

Looking for something specific?

The advanced image search page features comprehensive image search options that can help you look for the image you want. It allows you to search our image archive based on criteria such as keywords, country, region, city, orientation, date and pricing type.

Visit advanced image search

 

Help!

Not finding what you’re looking for? Prefer personal contact? Do you require assistance with the process of buying online? Please do not hesitate to contact Lucas Wroe directly and we’ll get back to you as soon as possible!

Contact Lucas Wroe


Melbourne Based Commercial, Editorial and Sports Photographer Lucas Wroe | Australian Photographer